Render failure
Failed jobs automatically return their reserved credits. Use the Retry control after reviewing the failure message; do not buy replacement credits for an ordinary failed render.
Production + account help
A direct line when
something needs attention.
For render failures, account access, refunds, duplicate charges, or privacy requests, use the verified contact information below.
Slowpoke support
Email support will be published before checkout opens.
Phone support will be published before checkout opens.
Payment pending
Card purchases normally confirm promptly. Bank payments may remain pending until Stripe confirms settlement; credits are not released while funds are unconfirmed.
Privacy or account request
Identify the account by its sign-in email. Never send passwords, full payment-card numbers, bank credentials, government IDs, or authentication codes through support.